Refunds & Exchange Policy – Scents Nation

We want you to be completely satisfied with your purchase from our online perfume store. If, for any reason, you are not happy with your order, we offer a straightforward refund policy to ensure your peace of mind. Please read the following guidelines regarding our refund process:

Eligibility for Refund:

To be eligible for a refund, the item(s) must be unused, unopened, and in their original packaging.

Perfume testers, sample-sized products, and promotional gift sets are not eligible for refunds.

Returns must be initiated within 3 days from the date of delivery.

Initiating a Refund:

To initiate a refund, please contact our customer support team through our designated contact channel.

Provide your order number, the specific item(s) you wish to return, and a brief explanation of the reason for the refund request.

Our customer support team will guide you through the return process and provide you with a return authorization if the refund is approved.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).

We recommend using a reliable shipping service with tracking information to ensure the safe return of the product(s).

We cannot be held responsible for returned items that are lost or damaged during transit.

Refund Processing:

Once we receive the returned item(s) and confirm their eligibility, we will initiate the refund process.

Refunds will be issued to the original payment method used for the purchase.

Please allow up to [X] business days for the refund to be processed and reflected in your account.

Exchanges:

If you would like to exchange a product for a different item, please follow the same process as initiating a refund.

Our customer support team will guide you through the exchange process, including any price adjustments and shipping arrangements.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact our customer support team immediately.

Provide clear photos of the damaged item or the incorrect product received.

We will assess the situation promptly and provide you with a solution, which may include a refund, replacement, or store credit.

Please note that our refund policy is subject to change without prior notice. We reserve the right to refuse a refund if the returned item(s) do not meet the eligibility criteria outlined above or if they are returned beyond the specified timeframe.

If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase from our online perfume store.